Making payments
30 Sep 2020
Send a proof of payment
Need a proof of payment? Download or send one directly from your transaction history.
Step 1 of 9
To begin, go to your home screen and select the account you made the payment from.
Step 2 of 9
Tap TRANSACTIONS from the menu on the top of the screen.
Step 3 of 9
Tap LOAD MORE TRANSACTIONS to see more of your transactions.
Step 4 of 9
Find and tap on the beneficiary payment you made from your list of transactions.
Note:
Your beneficiary payment will be shown as: IB PAYMENT TO
Step 5 of 9
Open the Proof of payment menu options on the Transaction details screen.
Step 6 of 9
Tap SEND.
Step 7 of 9
Choose send option for your proof of payment.
Let's choose Email, and capture the email address.
Note:
You can also change the name of the email recipient.
Step 8 of 9
Tap Send.
Step 9 of 9
All done! Your proof of payment has been successfully sent.
Frequently asked questions about proof of payments
What is a proof of payment?
A proof of payment is a confirmation that you’ve made an online payment (EFT).
How far back can I go to retrieve a proof of payment?
You can retrieve a proof of payment from your Banking App on all payments made in the past 6 months.
What should I do if the beneficiary hasn't received my payment?
Most local payments take up to 2 business days. In the meantime, check your transaction history to make sure the payment went to the right account.
If the funds haven’t been received after 2 business days, please call our Call Centre on 0860 123 000.
If the funds haven’t been received after 2 business days, please call our Call Centre on 0860 123 000.
How many beneficiaries can I pay at the same time?
Up to 10.
Can I pay multiple beneficiaries as an immediate payment?
No, immediate payments are only available when you pay a single beneficiary at a time.
More things you can do on the app
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Make an immediate payment
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Set up scheduled payments
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