Getting to know the app
3 Feb 2020
Reset a forgotten app code
Learn how to reset your app code in just a few steps
Step 1 of 10
To begin, tap Forgot your app code?
Step 2 of 10
Tap NEXT.
Step 3 of 10
Enter your Username, then tap NEXT.
Step 4 of 10
For your security, you'll need to enter a few more details. Enter your Card number, followed by your Card PIN.
Once you've done that, tap VERIFY.
Step 5 of 10
Check your phone for a One-Time PIN (OTP) and enter the OTP to continue.
Hint: OTPs don't always arrive immediately. Wait a bit, or tap RESEND to get a new one.
Step 6 of 10
Tap START.
Step 7 of 10
Choose how you'd like to sign in.
Tap App code, fingerprint or face recognition depending on what device you use.
Step 8 of 10
Enter a new app code.
Note:
This is not your ATM PIN.
Step 9 of 10
Finally, enter your new app code one more time.
Step 10 of 10
All done! Use your new app code to sign in to the app or Online Banking.
More things you can do on the app
Getting started
3 Feb 2020
Set up your app at home using your fingerprint to sign in
Register on the app at home using your fingerprint to sign in
Getting started
22 Nov 2021
Change your sign-in details
If your Digital ID email address you use to sign into the app with has changed - simply change it in a few easy steps!
Getting to know the app
24 Jul 2023
Set up your preferred device on the App
Receive security notifications and authorisations on your preferred device