Managing your money
1 Jun 2020
Manage your card
View your card details and manage your card settings on the app.
Step 1 of 14
To begin, go to your home screen and tap MANAGE button on the bottom navigation.
Step 2 of 14
Tap the Cards menu option.
Step 3 of 14
You’ll now see all your active cards.
Change the way you view your cards by tapping the icon at the top right:
- select vertically: for cards displayed in a list
- select horizontally: for cards displayed in a carousel
Let's switch to the horizontal view.
Step 4 of 14
In this horizontal view, you will see your active cards displayed in a carousel. Scroll between your cards by swiping left and right.
For some cards selected, you may have a quick preview of the cards details. Tap SHOW to view the Expiry Date or the CVV number of the card.
Step 5 of 14
Tap CARD SETTINGS for your selected card.
Step 6 of 14
To report the selected card as lost or stolen, tap the Report lost or stolen card option and follow the prompts.
Step 7 of 14
Now let's tap the Card settings option.
Step 8 of 14
Under Card settings you can toggle your card on or off for any of the options provided.
You can also set your card for use while travelling overseas by tapping the Use your card abroad option. You need to set the destinations and dates you are travelling, as well as important contact information.
Let's return to the Manage Card screen.
Step 9 of 14
Forgotten your cards PIN number?
Tap the VIEW PIN option and follow the security checks to view your PIN.
When you're ready, use the back arrow to return to Manage Cards (previous screen).
Step 10 of 14
You can toggle between viewing your Physical or Virtual cards by simply tapping the buttons.
Lets take a quick tour of Virtual Cards. Tap Virtual cards at the top.
Note:
You must add the Virtual Card widget from the Add-on Store to get access to Virtual Cards.
Step 11 of 14
To add new Virtual cards, tap the +ADD CARD option in the navigation.
Step 12 of 14
Find the Virtual Card you want, tap CREATE and follow the prompts to add a new Virtual Card.
Step 13 of 14
Scroll between your different Virtual Cards by swiping left and right.
You can view your Virtual Card’s details and opt to:
- TOP UP
- WITHDRAW
- VIEW TRANSACTIONS
You can cancel your Virtual Card at any time by tapping CANCEL CARD.
Step 14 of 14
All done! You have completed a tour of the Manage cards section.
When you're ready, use the back arrow to return to the Manage screen (previous screen).
Try it on the app
Manage your card settings on the app.
Try it on the app
Scan the QR code to sign in
Register on the Banking App
* Network costs apply when downloading the app
Frequently asked questions about managing your card when travelling abroad
Why do I need to tell you when I'm planning to travel overseas?
So that we know it's you making the transactions. If you don't let us know, your transactions may be stopped because they're occurring somewhere unexpected.
When should I notify the bank that I'm going to be travelling overseas?
You can let us know at any stage. However, it's best to tell us before you leave so that your cards work when you reach your destination.
What if I'm travelling to more than 9 countries?
Once you've travelled to some of the countries on your itinerary, sign into the app and update the settings to list the next country names that you're going to visit.
What if the country I’m travelling to is not listed on the app?
Double-check that the country name you typed in is correct. If you still can't find it, call us on 0861 201 000 and we'll assist you to set up your card for overseas travel.
If you're already outside South Africa, you can call us on the international number +27 11 299 4520.
If you're already outside South Africa, you can call us on the international number +27 11 299 4520.
How do I switch off my international travel card activation?
Simply toggle the travel notification to OFF.
What if my travel dates change?
Simply sign into the app and go to the card which you plan to use abroad. Change the dates you selected under 'Use Card Abroad'. You'll receive a new reference number.
More things you can do on the app
Getting to know the app
31 Jul 2024
Manage your contact details
DigiME’d customers can manage their contact details on the app in a few easy steps.
Getting to know the app
31 Jul 2024
Manage your profile on the App
DigiME'd customers can view & manage their personal details in a few easy steps
Getting to know the app
1 Jun 2020
Get your bank account documents
Get your stamped bank statements, confirmation letters and more on your Banking App.